FREE DELIVERY WITH MONDIAL RELAY

WELCOME TO OUR JULYAN JEWELRY WEBSITE 🖤

MONDIAL RELAY: DELIVERED 4-5 DAYS AFTER SHIPPING

COLISSIMO: DELIVERY 2-3 DAYS AFTER SHIPPING

SATISFIED OR REFUNDED WITHIN 14 DAYS

FAQ

1. Our Jewelry

Yes, stainless steel is known to be hypoallergenic and suitable for most skin types, even the most sensitive.

Most of our rings are adjustable to easily fit different finger sizes.

If a ring is not, this will be clearly stated on the corresponding product sheet.

For jewelry care, you can consult our Care Guide

Stainless steel is much more resistant to rust and tarnishing than gold or silver.

It is also more affordable while still offering a stylish and durable look.

It is a perfect choice for everyday jewelry.

2. Order and Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your package here .

If you have not received your confirmation email, check your spam folder.

Otherwise, contact us here to verify receipt of your order.

Order changes or cancellations are not guaranteed.

If you need to change or cancel your order, please contact us within 24 hours of your purchase at julyanjewelry.sav@gmail.com, and we will do our best to assist you.

If you have provided an incorrect address, please contact us immediately at julyanjewelry.sav@gmail.com or via this form , specifying your order number and the correct address.

If your order has not yet been shipped, we will be able to update the address. If it has already been shipped, we will guide you to find a solution.

3. Payment

To make your shopping experience simple and convenient, we accept a wide range of secure payment methods. You can pay for your orders with:

  • Bank cards : Visa, Mastercard, American Express, and Carte Bleue.
  • Digital payments : Apple Pay for a fast, contactless transaction.
  • Online payment : PayPal for more flexibility and security.

Your satisfaction and the security of your transactions are our priorities. Take advantage of these varied options for a payment adapted to your needs!

Your banking information is only used for your purchase on our site.

Your payment is completely secure. We do not store any banking information and never have access to your card details.

When you make a purchase, your payment information is directly encrypted and sent to a secure processing system certified by strict standards (such as the 3D Secure protocol).

All transactions go through trusted and recognized payment platforms, offering maximum protection against fraud. In addition, our site uses the HTTPS protocol, guaranteeing the security of your data at every stage of your navigation. You can therefore make your purchases with complete confidence.

4. Delivery

Our shipping policy provides for the dispatch of your packages within 24-48 hours (working days)

All your orders are carefully prepared and checked by our team.

We do everything we can to ship your orders as quickly as possible.

Once your order has been shipped, delivery times are as follows:

In France :

Green letter tracked 3 to 4 working days after dispatch

Standard home delivery via Colissimo: 2 to 3 working days after dispatch.

Delivery to a relay point via Mondial Relay: 4 to 5 working days after dispatch.

In the European Union:

International tracked letter European Union: 4 to 5 working days after dispatch.

International Letter European Union: 4 to 5 working days after dispatch.

Standard delivery: 4 to 8 working days after dispatch.

In the French overseas departments and territories:

OM 1: 6 to 10 working days after dispatch.

OM 2: 6 to 10 working days after dispatch.

Please note that delivery times may vary depending on the carrier and times of the year, such as Christmas or other holidays, when parcel volumes increase significantly. We are not responsible for delays caused by delivery services, and delivery charges cannot be refunded in the event of non-compliance with estimated delivery times. We thank you for your understanding.

Important: Customs fees may apply depending on the regulations of the destination country.

For any questions regarding the tracking of your order, we invite you to log in to your customer account or consult the parcel tracking page. If this does not answer your questions, contact us via the form at the bottom of this page.

Sometimes the carrier indicates a delivery a little in advance, and the package arrives the next day. We therefore advise you to wait an additional working day.

In the meantime, check with those around you (concierge, neighbors, etc.) to see if someone has received the package on your behalf.

If after this period you still have not received your package, contact our customer service at julyanjewelry.sav@gmail.com or via the form at the bottom of the page, indicating your name, first name and order number.

We will do what is necessary to help you and we will respond to you within 24 to 48 business hours.

If you can't find the answer to your question, please send us a message using this form.